Q1. If I want to be a volunteer of your company, how to sign up?
A1: First, you can come to our company directly and fill in the "Personal Data Form of Volunteer" and submit on site. Second, you can call 020-37611132 to 810 or 805 and leave your name, age, gender and contact information. Last but not least, you can log in our website, click “Online Registration” and then click “Submit” after complete the form.

Q2. I've been registered for a long time, but did not receive any information about fetching the product. Why?
A2:  First of all, thank you for your registration. Usually, we collect the registered information, and then organize a medical visit according to the need of
 tests. The people who pass the medical visit will become our volunteers. The medical visit usually takes about 20 minutes, and its content includes measure of
 height, weight, blood pressure, pulse of your body, and learns the information about your skin and sensitive history and so on. All of the information will be
 recorded in our database directly. When we have a product that meets your characteristics, we will contact you directly.

Q3.  What is the criteria for selecting volunteers?
A3: Those who are healthy (with no important diseases such as heart or coronary insufficiency, cancer and Rheumatoid arthritis, etc. and no skin disease such as Vitiligo and Psoriasis, etc.), aged from 18 to 70 years old, with interests in the program,  can apply to be our volunteers anytime.  For the female, who is pregnant or under breastfeeding, will not be appropriate to participate in a test. 

Q4. What kind of investigational products do you usually have? Are there any suncreen products during summer time?

A4: Our investigational products are including all types of cosmetic products, such as cleanser, toner, body lotion, serum, mask, sunscreens, antiperspirant 
products and so on.  Our investigational products also include make-up and make-up remover for female, and product after shaving for male.We will arrange the relevant volunteers to participate in the test according to requirments of our sponsor. 

Q5. Are your products safe and reliable? If there are reactions during the study, how to solve?
A5: I.E.C. is a professional clinical institute on cosmetic products; we follow the rules of GCP strictly. Moreover, all the products, before using on human 
body, are passed the toxicological testing to guarantee the products are safe and suitable for human.If you have any reactions during the study, no matter it is due to inappropriate ways of application or due to your skin is sensitive to the products, you can call us in 24 hours and explain the instance, we will take corresponding measures to assure your interest. If necessary,  we can arrange a detail examination in the hospital for you.

Q6. If I find the product is very good and very suitable for me to use after the study, can I buy from your company? Or can I buy from the market?

A6: Very sorry for this. I.E.C. CHINA is an independent third party specialized in cosmetic, in order to assure the objectiveness of the testing results, 
I.E.C. CHINA is not producing, or selling, or dealing any brand of cosmetic products. We can not afford any information about the brand or market news of the products.

Q7. What can we deserve to be a volunteer?
A7: First, you can get a free professional skin test opportunities as a volunteer, so you can get a comprehensive understanding of your skin condition, gain 
professional basis and recommendations to choose the right skin care products and cosmetics.Second, participate in our test gives you the opportunity to experience free skin care products and cosmetics of international brands. In addition, we will afford a certain compensation of cash to the volunteers who is follow to finish the study at the end of the study.Finally, volunteers can receive the information from I.E.C. Universityforum on a regular basis by Wechat so that you can learn more about the first-hand consumer-related knowledge in the cosmetics industry and the skin-related expertise.Therefore, being a volunteers of I.E.C., will benefit a lot!

Q8.  Though I'd like to be a volunteer very much, I can not spare time to fetch the products because I need to go to work on weekdays. Can you send me the products?
A8: Yes, we can send you the product. That means you can choose to be our consumer. The only differences between volunteer and consumer is that the consumersdo not need to come to I.E.C for the medical visit and  fetch the product. We will send the product and questionniare to you by express carrier. As long as you cooperate us to finish the consumer test, we will send you a gift for appreciation after the end of the study. What is more, you can keep the product for continually using after the study.If you are interested in the program, please call us or just fill in the online application form and leave your contact message, we will contact you asap.

Q9. What do we need to pay attention to when participating in the study carried out by your company?

A9: The biggest requirement of the volunteers who participated in the study is to be on time and be honest. First, we are very strict on the time table of the
study, so we request each volunteer to arrive at our office at the appointed time. For the volunteer who is late or breaking the appointment, we will not 
include her/him into the study. Second, our staff will make a detail explanation about restrictions linked to the study and remind the volunteers must follow
 the requires strictly and reflect their application instances honestly.